Upcoming Patch: Review Requests

In a patch that will go live later this week, we’re adding a small pop-up window to the game that asks the player if they would take a moment to review the game. I would have put this update through last week (Jack finished this feature a while ago), but my laptop was on the fritz and I just got it back this morning.

I realize it’s a bit odd to talk about a patch before it goes out, but I wanted to explain our thought process behind this addition. This patch will be a bit different than the others. We’ve just been fixing bugs for the past few weeks, but this is an addition that might rub people the wrong way. Read on if you’re an indie developer, because this totally affects your business…

 

No one likes “barriers to fun.”

Why We Didn’t Launch With This

Jack and I spent a long time working on Where Shadows Slumber. During that time, the user interface went through quite a few iterations. The “user experience” was even more important to us than the interface itself. We always asked ourselves what we wanted the player to feel when they first opened the app, or when they opened the app after closing it, or when they returned to the app after not playing Where Shadows Slumber for a few days.

One of our core principles was “don’t annoy the user,” and we took that very seriously. For you old-timers out there, did you ever notice how our free Demo jumps right into the first Level straight from the Splash Screen? Or did you notice how the final version of the game goes right into the Level 0-1 title card after the Splash Screen? We tried to take out as many “barriers to fun” as we could to make the experience as painless as possible. I think we did a great job! So far I’ve only seen one complaint that the game “has no Main Menu,” and that was on a 5-star review. So it wasn’t that big of an issue after all!

Anyway, when the topic of review requests came up, we weren’t enthusiastic about the idea. Sure, every mobile game does it – but we were worried it would annoy people so much, they would give the game a bad review, and say something like “too many pop-ups!!” People are weird. You never know what might set them off.

But it’s a classic Catch-22, because if we don’t ask for reviews, we might not get one at all. Less reviews & ratings mean that our game won’t become popular, which leads to less downloads, and the app goes into a death spiral. Furthermore, right now people who don’t enjoy Where Shadows Slumber have a lot of motivation to leave a bad review. But people who did enjoy the game have no motivation to leave a positive review. Think of it this way – when is the last time you left a great review for a restaurant you love? Have you ever done that? But I bet if you had a terrible experience at a restaurant, you couldn’t wait to go outside and write all about it on Yelp. It’s human nature to ignore the positives in life and let negative experiences motivate our actions.

Our old Demo got a ton of ratings (6,000+) compared to our final production release on Google Play. I realize that version was free, and it’s been out for two years, but I think a review request also had something to do with it. The problem is that the Demo’s review request was at the very end of the experience after the last Level. I don’t really want people to have to beat the entirety of Where Shadows Slumber before they get a message asking them to leave a review. Instead, we’re putting the request towards the middle of the game.

Overall, I’m pretty optimistic. If we get this feature in before the next time Where Shadows Slumber goes on sale, and then drive a lot of downloads / installs with that sale, we might get a nice review bomb to bring us higher up the charts.

In conclusion, we’re hoping this addition:

  • Won’t annoy people too much
  • Will lead to more ratings overall
  • Will increase the rate of positive reviews to negative reviews

Wish us luck! Better yet, wish us 5-stars…

 

Eat an entire megaphone, as shown above. (No chewing!)

Make Your Voice Heard!

Once this launches, you probably won’t even notice it. Jack set a timer that’s pretty lengthy, so it’s rare that you’ll be asked twice or three times to review the app. Besides, if you haven’t done that already, what are you waiting for?

But seriously, if you have any comments or concerns, leave a comment on this post or on Facebook! We want to know what you think. Especially if you have any marketing ideas for us, because we want to do everything we can to get Where Shadows Slumber out to the whole world.

See you next week! A financial update article is in the works, so you won’t want to miss out. Keep your eyes peeled on this blog…

 

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Where Shadows Slumber is now available for purchase on the App Store, Google Play, and the Amazon App Store.

Find out more about our game at WhereShadowsSlumber.com, ask us on Twitter (@GameRevenant), Facebookitch.io, and feel free to email us directly at contact@GameRevenant.com.

Frank DiCola is the founder of Game Revenant and the artist for Where Shadows Slumber.

The Reddit Roundup

Now that our game has launched on Google Play, I’m making the rounds on Reddit showing it off to as many communities as possible. Do you have a Reddit account? Would you mind giving these posts a boost?

I realize this is kind of scummy – the whole point of Reddit is that the community decides what to upvote and downvote based on their hive-mind interest. But… we’re part of the community too, right?

Also, I couldn’t pass up the opportunity to brag about how popular our game is on the /r/IndieGaming subreddit after posting just one GIF. Read on, and thanks in advance for the help!

 

 

Boost These Reddit Posts!

Your mission, should you choose to accept it, is to upvote the following posts:

/r/IndieGamingMy friend (dev) and I (art) made a game where shadows change things

We did really well here already. Shout-out to Grant for recommending we post here and giving me advice about how to get on the top page. My initial post was boring, long, and corporate – we shortened it to basically just a website link and let the game speak for itself. Nearly 5,000 people viewed this, and it only cost me a few minutes of my time. I’ll have to come back to this sub more often!

/r/GamingNew mobile puzzle game where shadows change the environment

This post was dead on arrival, sadly. For a community as large as /r/Gaming, you’d expect more upvotes and comments. I doubt your help will get us on the front page, but you’re welcome to try. The front page of this sub is usually gaming memes or really popular titles.

/r/AndroidGaming[DEV] Where Shadows Slumber (Creepy / Puzzle / Adventure) just launched on Google Play!

This one didn’t do too badly, though I was hoping for more from a sub with this many subscribers. Plenty of comments though!

/r/IndieDevOur indie team made it to Google Play! [Where Shadows Slumber]

Solid engagement here from a community that I confused with /r/IndieGaming. This sub is all about the developers, and the process of making games. People seemed to like our trailer!

There’s more where that came from. Comment below with your favorite subreddit – if I can somehow tie it to the game, I will. Next up, I’m going to post rainy GIFs to /r/ImaginaryRain and see if there’s a snow subreddit too. (I’m not kidding! Tell me your favorite subreddit and I’ll work a plug in somehow. As long as it isn’t a NSFW subreddit…)

 

 

BONUS: Robert Adams of TechRaptor Reviewed Us!

We met Robert a loooong time ago during Playcrafting’s Spring 2016 arcade event. He’s kept in touch with us all this time, eagerly awaiting the game’s release.

I feel bad that it took so long to get a build out to him, but he’s on Android instead of iOS. So when our game launched on iOS first, it took a while to get him a copy. Now that we’ve released the game on Google Play, he published his thoughts on TechRaptor. Here’s a sneak peek:

Where Shadows Slumber is a game that I’ve been following for some time. I first saw a tiny poster with intriguing art at a Playcrafting event and got to talking with one of its developers. Since then, I’ve anxiously followed the game’s progress and was finally able to get my hands on the final release. Was it worth the wait? Absolutely.

Check out the full review here:

Where Shadows Slumber Review – Colorful Cliffs & Dark Depths

Thanks for your patience all these years, Robert! We hope you enjoyed the game [^_^ ]

 

We have some cool marketing stuff in the works right now, but nothing to announce yet… stay tuned, and thanks for your support!

 

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Where Shadows Slumber is now available for purchase on the App Store, Google Play, and the Amazon App Store.

Find out more about our game at WhereShadowsSlumber.com, ask us on Twitter (@GameRevenant), Facebookitch.io, and feel free to email us directly at contact@GameRevenant.com.

Frank DiCola is the founder of Game Revenant and the artist for Where Shadows Slumber.

 

 

Where Shadows Slumber, out on Android!

The long(er) wait is over… Where Shadows Slumber is finally out on Android worldwide! Download the game from our Google Play page by clicking the link below:

STORE: https://play.google.com/store/apps/details?id=com.gamerevenant.whereshadowsslumber&hl=en

If you’d like an easier link to share with your friends, try this one:

SHORT LINK: bit.ly/WSS-Android

We want to extend a very hearty “thank you” to all of you Android gamers who patiently waited for our game to launch on your platform. It’s a shame we couldn’t do the App Store and Google play at the same exact time, but this strategy was a bit easier on our small indie team.

Note: If you get a strange message that the game needs to access the storage on your device, you can press “Deny” and the game will still work. We’re looking into why that false alarm is being triggered.

 

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We Need Your Help!

First and foremost, grab a cup of tea and curl up on the couch with Where Shadows Slumber. You’ve waited a long time to play this, and we spent a long time working on it. You deserve to savor the moment.

When you’re done with that, go leave a 5 star review on the game’s store page! Look at it right now. One review?* Get in there, people! Let’s make this as popular as Monument Valley so Jack can retire and fulfill his lifelong dream of replacing author Stephen King and taking over his life without anyone noticing o_o. That’s a secret, but you read these blog posts for inside information, right? We trust you.

Seriously, go leave a review and share this link with your friends:

bit.ly/WSS-Android

 

*One review written by me.

 

Share The Trailer!

It’s always good to share some beautiful artwork of the game with your friends, instead of just shouting at them. Here’s the YouTube link to our promo video. Check it out, and share it on Facebook or Twitter! You can also boost our original post if you want to see how many Shares we can rack up on that bad boy.

 

Amazon Is Happening!

As we speak, our game is chugging along in Amazon’s review process. It’ll be there for another day at least, so if you have a Kindle… just wait longer! You’ve waited all this time, what’s one more day? If you want, you can keep furiously scanning the store page. It may randomly show up sometime during the evening!

Don’t worry – the game is coming to the Amazon App Store. I can’t promise that anyone will actually buy it there, considering it’s the smallest market, but it’s coming! Maybe we should have a stretch goal if we sell 10 units?

 

Thank you for your patience, Androids of the world. Your time to rise up and take your rightful place is finally here! We hope you enjoy the game [ ^_^]

 

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Where Shadows Slumber is now available for purchase on the App Store and Google Play!

Find out more about our game at WhereShadowsSlumber.com, ask us on Twitter (@GameRevenant), Facebookitch.io, or Twitch, and feel free to email us directly at contact@GameRevenant.com.

Frank DiCola is the founder of Game Revenant and the artist for Where Shadows Slumber.

Champagne Supanova

My business trip to Australia is winding down! By this time next week, I’ll be home on the frosty mean streets of Hoboken, and Where Shadows Slumber will be available on Google Play. That’s quite a change from the hot, humid, Android-less weather here in Brisbane.

I’ve enjoyed my time away from the U.S., and I can safely say the Where Shadows Slumber “World” Tour was an official success. Here’s a look at what I’ve been up to the past two weeks, as well as a look ahead at our next event.

 

Double Supanova In The Sky

From November 2nd to the 4th, I attended Supanova Adelaide. From Nov. 9th to the 11th, I was at Supanova Brisbane. Although the events are part of a series, they felt quite different. Both of them were comic conventions, but Brisbane was much more heavily attended and my table was in a much better location. Even so, both gave me the opportunity to expose Where Shadows Slumber to an audience that otherwise would have never heard of the game. Some people even bought the game on their iPhones right in front of me!

I’m very glad I went – not just because I got to see two beautiful Australian cities, but because it was a chance to bring a bit of joy and mystery into people’s lives. If I had the chance to go to another Supanova, I might dress the booth up a bit different to match the “comic con” theme. But it was still totally worth it! Look out Supanova Gold Coast

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As always, the best part of these conventions is getting chummy with the artists to your left and right. Go support Keelan over at Killustrate (Keelan + Illustrates, he’s not a murderer) by buying some of his cool hand painted artwork! These are not made in photoshop, they’re actually painted and then digitally scanned! Keelan was next to me at Supanova Adelaide, and he’s totally not a bogan so go buy his stuff.

Then, if you’re feeling lucky, grab yourself a replica Ace of Spades from Halifax. I met the whole team at Supanova Brisbane, and got a chance to hold the weapons myself. They feel great in your hand, and you can even paint them yourself if you buy the kit version. Plus, if you’re not a Destiny fan, they’re working on a whole bunch of new guns from classic series like Halo and Devil May Cry. Go vote in their Instagram poll to make your voice heard!

I want to thank everyone I met at these conventions, dealers and customers alike. Everyone made me feel very welcome in this foreign land, and I’m so glad you’re all running around with Where Shadows Slumber pins on your bags now, hehehe. Hope to see you again next time I’m in Australia!

 

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Going To Gameacon?

Gameacon NYC is this weekend at the Resorts World Casino in New York City, which I believe is in Queens. Gameacon was one of the first shows we ever did, though we went to the Atlantic City version. The show has since expanded to NYC and Las Vegas. It’s hard to justify the trip out to some of these places, but since this Gameacon is in our backyard it was hard to say no. Plus, the event manager took $50 off our price since we’re alumni!

Sadly, I’ll be in Australia during this show and Jack will be away. Fortunately, Alba and Noah, our talented audio duo, are here to save the day!

Thanks to Alba and Noah for filling in here – if you’re going to Gameacon, be sure to say hello. And if you’re looking for two awesome freelance composers to bring onto your team, show them your game… I’m sure PHÖZ is looking for a chance at their next masterpiece!

 

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One Week Until Android Launches!

We have just seven days until our global (sans China) release of Where Shadows Slumber on Google Play, so we’re both excited and a bit terrified. Everything that could have possibly gone wrong with our iOS release went wrong, so I have no idea what to expect. This is either going to go really smooth, or go terribly wrong in unimaginable ways. In either case, download the beta for free right now so you can fill us in on any problems you’ve experienced!

If anyone knows how Google Play’s stupid promo code system works, please email me at contact@GameRevenant, comment below, DM me on Twitter @GameRevenant, or throw a brick at my head with a note attached to it. I sent a code to Robert Adams of TechRaptor, and it didn’t work! This poor man has been dying to play the game since Play NYC 2017. He must think I’m trolling him. But apparently Google Play’s promo codes don’t work if your game is unreleased. We may need to go into some kind of Closed Beta just so journalists can play the game a few days early.

We’re also preparing for an Amazon launch, which is basically Android with a different online marketplace. Diligent readers of this blog will remember that we won a Developer Spotlight Feature Thing on the Amazon App Store at last year’s Mobile Games Forum at the end of October 2017. Sadly, the contacts I had for that prize have dropped off the face of the Earth, so this week I’ll be doing a little investigating. If we’re not on your Kindle by November 20th, it’s because we’re waiting for a promotion from Amazon.

Keep your chin up, Android users! We’re in the home stretch. Soon, you’ll be able to taste sweet shadowy goodness. In the meantime, tell your friends about the game, download the beta, download the beta, tell your friends about the game, and download the beta!

It’s only a matter of time now.

 

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Where Shadows Slumber is now available on the App Store! bit.ly/WSS-iOS

Find out more about our game at WhereShadowsSlumber.com, ask us on Twitter (@GameRevenant), Facebookitch.io, or Twitch, and feel free to email us directly at contact@GameRevenant.com.

Frank DiCola is the founder of Game Revenant and the artist for Where Shadows Slumber.

Happy Halloween! Get Where Shadows Slumber for Only $1.99!

Today’s blog post will be brief, as I am headed out the door in a few moments for a three-week excursion to Australia. While I’m there, I’ll be showing off Where Shadows Slumber at Supanova Adelaide and Supanova Brisbane as Jack toils away in the Android mines back home here in Hoboken.

If you’re on our email list, you’ll get a more detailed roundup of all the Where Shadows Slumber news your heart can take in a few hours. But for now, feast your eyes on two glorious pieces of news: our awesome Halloween trailer and our awesome Halloween sale!

 

Our Game Is Just $1.99 For Halloween!

Check out the trailer above! We didn’t just do it because we love Halloween – it’s because Where Shadows Slumber is available at a special price for just a few more days. If you purchase the game on the App Store before Halloween ends, you’ll save $3! After Halloween, the game returns to its original price of $4.99. It’s a steal! (But not a trick) So grab it while you can…

(You can watch the trailer on YouTube here)

 

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We’re Coming to Android November 20th

After the darkness of Halloween, comes the light of the sun – our game is coming to Android toward the end of November! There’s a more formal announcement to follow at the end of the week, but as a reward for reading our blog, we thought we’d let you all know first.

Mark your Calendars, charge your Androids, and throw your Kindles out the window (kidding, kidding) because Where Shadows Slumber launches on Google Play on November 20th!

Don’t forget to try the free beta on your device first to make sure the game runs smoothly. Over 25 people have responded to our survey, and currently 3,500 people are “in the program” on Google Play. We’re capped at 5,000, so get in there while you can! It fills up a bit more each day, so I can’t guarantee your spot. Thanks to those of you who have already helped us crush some Android bugs!

 

 

Upvote Us On Reddit!

We’re enlisting you, the blog army, in one small task… please go to the posts linked below on Reddit and upvote them! It only takes a second, but it will keep our post on the front page of these respective pages and allow people to see our game.

/r/MobileGames
https://www.reddit.com/…/where_shadows_slumber_halloween_s…/

/r/IndieDev
https://www.reddit.com/…/9shv2m/we_made_a_halloween_trailer/

/r/Unity3D
https://www.reddit.com/…/after_35_years_where_shadows_slum…/

/r/MobileGaming
https://www.reddit.com/…/ios_where_shadows_slumber_hallowe…/

Some jerks actually downvoted us! Can you believe that? Why… why? I don’t even know. Counteract their negativity with your positivity! Upvote us for great justice!

 

OK, that’s all for now – gotta jet! Literally I have to get on a jet plane and fly across the planet. Share the game with your friends while I’m at 30,000 feet! Stay tuned for updates about the trip…

 

 

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Where Shadows Slumber is now available on the App Store! bit.ly/WSS-iOS

Find out more about our game at WhereShadowsSlumber.com, ask us on Twitter (@GameRevenant), Facebookitch.io, or Twitch, and feel free to email us directly at contact@GameRevenant.com.

Frank DiCola is the founder of Game Revenant and the artist for Where Shadows Slumber.

Trick or Treat, Scammers!

It’s that time of year again – the leaves are changing, the air is getting colder, and everyone is getting their costumes ready for Halloween!

But mischief is also in the air…

We’ve been enjoying watching Where Shadows Slumber take off on the App Store since we launched last month. However, not everyone is happy for our success. Some people have tried to scam us out of our hard-earned game by trying to get free promo codes even though they aren’t journalists, YouTubers, streamers, or influencers.

Apple doesn’t want us giving these codes out to regular customers! That’s why you only get 100 at a time. They even give you a massive contract that lays out what the codes are for, specifically so you don’t fall for people’s stories. And while I understand we’ll never be able to do anything about software piracy, there’s no reason I need to fall for cheap tricks…

So in the spirit of Halloween, here’s two ridiculous stories of would-be scammers attempting to pull one over on yours truly. Share this funny article with your friends, even if they’ve never heard of Where Shadows Slumber! I think anyone who works in customer service will find this hilarious.

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Scammer #1 – The $8.00 Heart Operation

Our first scam attempt comes from Salama Youssef, who emailed us at contact@GameRevenant.com with this touching copy/pasted tale:

Oct 8, 2018, 6:15 PM

Hello,

I always have an appreciation for Where Shadows Slumber application….

You can offer me a promo code for (Where Shadows Slumber for iphone) application because currently i have lost all my money on the Health of my family (my father suffered a heart operation that cost more than 8.0639 US Dollar (USD) so I am forced to tell your team that my situation finaciere can not allow me and my family pay the rent)

Sorry for the trouble I have caused for you, but, sincerely, I will be very happy if you discharge me from this sum.

God Bless You

Even if we believe this sob story about an $8.00 heart operation, can someone explain to me why this man needs a free copy of Where Shadows Slumber? As far as I’m aware, we don’t offer any of Apple’s new live-saving wearable functionality. It’s a puzzle game! Come on, dude. Also, the Google Translated English is a nice touch.

I didn’t even reply to this email, and he never followed up. It’s probably just an auto-generated email. Good for a chuckle, but time to move on.

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Scammer #2 – My Daughter Ate My Homework

Our next scam took much longer, because this person kept pestering me. Say what you will about Mr. Youssef, but he knew when to find a new mark. But “Zahid Aslan / The Sunflower” just wouldn’t leave me alone, so I had some fun with him. Here’s the initial scam email:

Sat, Oct 6, 4:16 PM

Hi! I’ve purchased Where Shadows Slumber in iOS and was adoring it, but it seems like my daughter accidentally deleted it and when I was planning to reinstall, the appstore didn’t allow me to redownload the game for free for some reason. (No idea why, nothing I did to fix it worked, I even contacted Apple but they weren’t much help) so I was wondering if it’s okay if you can send a redeem code so I can reinstall the game? Thanks! Great game and worth $5!

Sent from my iPad

Not bad. I’ll be honest, this seemed real at first. A+ on this first email. He complimented the game, blamed two other people (his daughter, and Apple) and made it seem like contacting me was a last resort. He even put in the “sent from my iPad” bit at the end. Is this a pro Genji?

I had to dig a little deeper though, because I know how the App Store works. The error he’s talking about is impossible – you can’t “delete” something from your library of purchased iOS apps. So I replied immediately, and nicely asked him for some proof.

Wow I’m sorry to hear that! That’s very strange – it should be tied to your App Store account forever once you purchase it. We used all of our promo codes already, but I can try to see what the problem is.

Do you have the receipt in your email from when you bought it? Send me a screenshot of it and I’ll see how I can direct you. Unless you requested a refund, they should have it in your library permanently from now on.

Apple is pretty strict about refunds, so they’re keeping your money unfortunately [ x_x] but I’ll see what I can do!

-Frank

We hadn’t actually used all of our promo codes… that was just a little lie to get him talking. Then, he blew his cover with one of the worst things you can ever do: fake graphics. Read on…

Yeah it’s strange, I think this is the first time I’ve experienced it, Apple actually told me this

SunflowerScam

But Apple does provide more codes after each update I think, so I guess I will wait for that, since the refunding system for me is a mess and I don’t want to risk it.

Thanks anyway!
Sent from my iPad

Oh, Zahid. You flew too close to the sun, my friend. This is clearly a conversation he had with himself or a friend over Twitter DMs, with their names cropped out. Two dead giveaways here:

  • How could there be a “new bug” with iOS 11 a few weeks after iOS 12 launched?
  • Apple never tells customers to ask developers for promo codes.

Besides, he followed Game Revenant’s Twitter account with his own “Sunflower” Twitter account a few days earlier. When I noticed the similarities between the avatars, I did some snooping and found this:

Scam-Tweet

He must be some kind of weird man that emails developers for keys, and then hands them out on Twitter to boost his popularity. Not today, kid.

Here’s where I stopped responding. His game was up. I knew he was lying to me, and I didn’t have to call him on it. I planned to just ignore him.

But he wouldn’t stop.

If At First You Don’t Zahid…

As it turns out, we actually did update the game around October 7th for unrelated reasons. He apparently caught wind of this. Two days after the first email, he’s back in my Inbox:

Mon, Oct 8, 6:25 PM

Hi, I’ve seen you updated the game a day ago. Do you have a code now? Apple usually refreshes them after each update.

Sent from my iPad

I couldn’t believe he was still trying this! But I didn’t reply. Surely he’d go away, right?

Wrong!

Oct 9, 2018, 12:10 PM

Hello?

Not cool, man. You don’t get to flood my Inbox with annoying messages when you’re trying to scam me. And where’s the “Sent from my iPad” signature? Sloppy. That’s when I decided it was time for an early Halloween trick.

Apple promo codes are 12 digits long, and highly specific. All I had to do was create some random ones and make sure I didn’t accidentally give him real codes.

Sorry Zahid, I took off for Columbus Day! Here’s two codes, one for you and one for your daughter:
U1R7MR99G4Y0
G3TR3KT7N3RD
Have fun!!
-Frank

Apparently he didn’t notice that the second code is “GET REKT NERD” with numbers instead of vowels. These are totally fake! He tried them, and of course they didn’t work.

Oct 9, 2018, 5:12 PM

These are both invalid? Can you double check?

Sent from my iPad

Happy Halloween!

Oct 10, 2018, 5:37 PM

Hello? The codes you sent are not valid.

Sent from my iPad

LOL

Oct 11, 2018, 10:42 AM

Hi?

Man, he never gives up! He probably thought he had me, and got so close but lost out in the end due to chance. It was time for a Twitter conversation over DMs, apparently.

Once More, With Trolling

The Sunflower gives up on email, and decides to try Twitter. Mind you, this is the same Twitter account that has a picture from August where he’s handing out codes! It’s easier to just post the images of our conversation:

Sunflower-DM-0

Sunflower-DM-1.JPG

The last code I sent him? Read it again – it spells “NICE TRY BUDDY.”

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He says he’ll check, but we both know the truth – there is no receipt. There never was a receipt. There never was a daughter. There never was an iPad, either.

I haven’t heard from him since, but I hope he reads this blog post!

 

Why Did You Do This, Frank?

Listen, if you think I just did this because I’m a petty artist with too much time on my hands, you’re absolutely correct. Although in my defense, I normally don’t go out of my way to troll people – “The Sunflower” just kept pestering me and I wanted to get him to go away!

The reason I wrote this blog post is to warn indie developers, not just troll people. It’s very easy to fall for these scams when your game first launches – you’re excited that it’s on the store, but there are unexpected bugs all over the place, too. People are reaching out to you for help with issues, puzzles, or writing articles. There’s no time to really tell what’s what, and it’s easy to fall for a sob story about heart surgery or a dastardly daughter.

Customer service will be a new experience for you when you first put your game on the store, but the customer isn’t always right. Sometimes, there never was a customer.

Happy Halloween, scammers!

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Where Shadows Slumber is now available on the App Store! bit.ly/WSS-iOS

Find out more about our game at WhereShadowsSlumber.com, ask us on Twitter (@GameRevenant), Facebookitch.io, or Twitch, and feel free to email us directly at contact@GameRevenant.com.

Frank DiCola is the founder of Game Revenant and the artist for Where Shadows Slumber.

The Long Climb Ahead

Now that our game Where Shadows Slumber has been on the App Store for nearly two weeks, I’m getting a better sense of how things work on the platform. The team was very excited to see our game near the “big boys and girls” of the App Store during our launch weekend. However, since then, our ranking in the Puzzle section has dropped. Where we were once #3, we are now only #196 as of this writing. It changes every day!

Apple’s algorithm for displaying these games is likely based on sales figures and the app’s rating – a combination of quality and popularity. Our rating is 4.2 out of 5 as of this writing, and it also changes every day as more reviews trickle in. This blog post is about our struggles this past week to keep our rating in the golden zone.

 

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Mark Cuban always says “treat your customers like they own you – because they do.”

I’m Now A Customer Service Agent!

I did not expect this unlikely transition, but I’ve gone from head artist on Where Shadows Slumber to Game Revenant’s sole customer service rep. Between responding to reviews on our app page through App Store Connect, fielding questions over email, chatting with people through the Game Revenant Facebook Page, and even responding to bug-report tweets (!) most of my time is spent communicating with customers.

That’s a lot better than not communicating with customers of course, but I still wish I had more time to dedicate to promotion. For example, I’ve been dragging my feet releasing a full 1 minute long trailer. It still hasn’t gone live! I also planned to sign up for physical events where I can go to hawk our product in front of real customers, but I haven’t prepared as much of that as I would have liked.

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Even so, responding to customers is my number 1 priority. We want our rating (4.2) to be as close to 5.0 as possible. You’ll never get a perfect 5.0, so the question becomes “how do we get our average rating as high as possible?” Most of our friends and family probably already reviewed our game at this point, so we can only get new 5 star reviews from new fans. But my strategy is to be super nice to everyone who left a 1-star review, in the hopes that they change their mind. This has already happened once, so the plan is working! (See above – this user experienced crashes and left a 1-star review. After some compassionate understanding and furious debugging, they changed their mind!)

 

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Furious Debugging and Patching

Speaking of furious debugging, if you read Jack’s post last week, you’re aware that some players have encountered serious bugs with our game. Those problems are gone now, but it’s a shame so much of our launch week was spent focusing on these issues. I’ve learned a valuable lesson about Static Objects and the Memory readout in Xcode – one I shall not soon forget! I had a feeling our first few weeks would be focused on debugging, but I was hoping the errors would not be so widespread.

This caused a delay in responding to customers as well, because I didn’t want to reply to them before the issue was fixed. I’m happy to say that we’re mostly good now, at least on Apple devices from the last three years. If you’ve encountered any serious errors your first time playing our game, please download the most recent version of Where Shadows Slumber from the App Store and you’ll find it good as new!

 

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Help Us Out!

Don’t forget to pick up your copy of Where Shadows Slumber on iOS and leave a 5-star rating. I’m going to ask for that every single time I make a blog post from this point on! It’s super useful and it helps us climb back up to the top of the chart where this game belongs. The higher we are on the chart, the more people will see our game. That means a higher potential for sales, which is money in the pockets of everyone who worked so hard on the game.

And if you’re waiting for Android… just wait longer! We’re ramping up Android testing as we speak. I hope to have more details for you next week.

 

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Where Shadows Slumber is available on the App Store ==> bit.ly/WSS-iOS

Find out more about our game at WhereShadowsSlumber.com, ask us on Twitter (@GameRevenant), Facebookitch.io, or Twitch, and feel free to email us directly at contact@GameRevenant.com.

Frank DiCola is the founder of Game Revenant and the artist for Where Shadows Slumber.